For items purchased from TofuXpress.com:
- USPS Priority Mail (estimated 2 - 3 business days)
- USPS Parcel Post (estimated 2 - 9 business days)
- USPS Express Mail (estimated 1 business day)
For shipping outside the U.S.:
- USPS International Priority Mail (estimated 6 -10 business days)
- Express Mail International (estimated 3 -5 business days)
- USPS First Class Mail International Package (NOTE: there is no guarantee on delivery times or tracking with this shipment method. Items lost or not delivered are at the buyer’s expense.)
All orders are shipped within 2 business days, excluding holidays.
All international orders FINAL --- Exception: 30 day money back guarantee - BUYER pays return shipping fees.
Orders shipping to destinations outside the United States might incur duties and taxes. If duties and taxes are imposed on your order, they are always the recipient's responsibility and due at time of delivery. Please consult your local customs office for more details about your country's duties and taxes. We are not responsible for any import taxes, duties, or brokerages fees which may be incurred on your international order shipment. If you decline to pay the taxes due upon delivery of your order, the package may be abandoned/destroyed. We regret that we cannot consider requests for refunds under these circumstances.
TofuXpress, Inc. recommends shipping your order via Priority Mail International service (https://www.usps.com/ship/priority-mail-international.htm) which includes tracking. International shipments do not automatically carry tracking, confirmation or insurance. These shipping extras are only provided upon the specific request by the customer and only if paid by the customer. Any shipments lost or damaged in which the customer did not request and pay for tracking, confirmation or insurance are in the sole responsibility of the customer and TofuXpress, Inc. is not be held responsible for any losses incurred.
International orders (shipped outside the United States) normally require 4-12 business days for delivery. Please be advised that international orders can sometimes be delayed in customs causing a longer delay in delivery of your order.
All TofuXpress orders are processed through PayPal; by using your PayPal account or by entering your credit card information directly in our Store checkout process.
Orders may also be paid by calling in your credit card number to 215-609-4202 or sending a money order or personal check for the full amount plus shipping and handling costs to:
45 West Central Ave
Paoli, PA 19301
Be sure to include shipping name and address if different than billing information. Items will not be shipped until check clears.
Every Tofuxpress unit includes a 30-day satisfaction guarantee, no questions asked.
- Returns must be received at TofuXpress, Inc. with original packaging and all associated parts and materials within 30 days of receipt to be eligible for a full refund of the purchase price of the unit (excluding shipping).
The Tofuxpress unit also comes with a 1-year limited warranty covering any manufacturer defect. The warranty does not cover damage resulting from mis-use or use in any way other than described in the Instruction Manual and Recipe Guide that comes with the product.
-Returns must be received at TofuXpress, Inc. with all associated parts and materials to be evaluated. If all parts are not returned we will not be able to evaluate your unit.
Customer is responsible for shipping costs to return product for a refund or warranty service.
Returns are to be sent to:
45 West Central Ave
Paoli, PA 19301
If shipping damage occurs please return the prodcut in the original shipping package within 1 week of receipt.
We are serious about protecting your personal information. No personal information provided to us will be sold or shared.